As reported by past guests, in most of the instances they were not able to use internet even after paying for it. Overall my stay with my family here was pleasant and I would definetly recommend to others to book due to its location and convenience to amenities.At this property, the Wi-Fi is paid, even then you cannot expect good speed with downloads or browsing. Ideal for the ladies if they have any issues going to the masjid. There is a direct speaker system from the Masjid in the rooms, so every Adhaan and salaat can be heard directly. We were on the 32nd floor and had Large Double room with the views of the back side of the clock tower (not haram facing) nonetheless the views were great. Waiters and the Managers were very helpful and served tea or coffee to your table. It was a continental breakfast with a mixture of fruits, cereal, savouries, bakery and a lot more. This was purely to show authority and unnecessarily harass guests. Overlooking the holy city, Swissotel Al Maqam Makkah stands tall at the heart of the Muslim world. Staff were very friendly (apart from the Floor P8 Security guard, a young guard may be 18 years old - who informed us that we were not allowed to sit on the seats as they were 'only for show') as soon as we said we will enquire with the manager, he disappeared. The other exit leads directly outside on to the streets. This is convenient when you need to do a bit of shopping or buy food. They offer breakfast, lunch, and dinner options and are open to the public.

They offer a wide variety of international and oriental cuisines in a great atmosphere. one of the entrance/exits is directly linked to the abraj shopping complex. Al Khairat Restaurant is a fine dining restaurant located in the prestigious Swissotel Al Maqam Hotel in the Abraj Al Bait complex close to Al Masjid Al Haram. (Approx 10mins walk from hotel room to masjid entrance.) It has 2 exits which is very ideal.

The hotel was within the Makkah Clock towers complex and was very well located close to the Masjid entrances. I stayed at the Swissotel during Dec 2019 for 7 days for Umrah.

Download swiss maqam clock tower